Who it is for: private practices
Trust begins before the first appointment.
Patients do not only look at clinical quality. They notice how clearly a practice presents itself, how easy it is to reach and how the team welcomes them and looks after them. This applies to practices that want to grow and equally to busy practices that need more reliable processes and relief.
Your role, my role
Manfred Braun.
I see where a good offer is not landing.
You are responsible for medicine and informing patients. I work with you on communication, organisation and service, using anonymised examples and aggregated operating data.
Starting points
How to tell it is time.
Typical situations in which an outside view helps. Not all of them will apply. Often one is enough.
Enquiries go unanswered, or everyone on the team answers them differently.
At peak times the practice is hard to reach, and call-back requests get lost.
The practice's public presence explains treatments in clinical terms but gives patients little guidance.
The practice is full, and still too many questions land on the owner.
Tasks and results
What I work on with you.
I work on your actual processes, documents and conversations. At the end, you have results that you and your team can keep working with.
Tasks
- Make positioning and public presence easier to understand.
- Handle enquiries faster and improve availability.
- Develop reception and organisational patient communication.
- Improve appointment processes and patient care.
- Create a patient experience that builds trust.
- Introduce shared communication and service standards across the team.
- Take organisational pressure off the owner and the team.
Possible results
- A written patient journey from an organisational perspective.
- Reply templates and a clear process for enquiries and call-back requests.
- Communication and service standards for reception and the team.
- Team training based on concrete situations from everyday practice.
Who exactly
- Aesthetic surgery practices and private clinics.
- Dental practices, especially those focused on implantology or aesthetic dentistry.
- Private specialist practices.
- Practice groups with several practitioners or locations.
Who I work with: Practice owners, management and practice managers.
The starting point
The LIONS CIRCLE Analysis.
For practices, the LIONS CIRCLE Analysis reviews enquiries, availability and reception.
Contact
A personal conversation is the best start.
Tell us briefly what you would like to discuss. In a free introductory call with Manfred Braun, you find out whether and how working together makes sense.
- Book an appointment
- Introductory call, 30 minutesStrategy meeting, 60 minutesArrange a call back
- Phone
- 0172 9600766
- mail@lionscircle.de
- Location
- Dresden. Consulting on site or by video.